Customer Service

Products

Why is the word "Roasted" added to our Bacon Label?
Different Label, Same Delicious Product! You may notice that our bacon labels have been updated to include the word roasted, but not to worry! We have added roasted to keep current with industry standards for product labeling. Rest assured, our legendary bacon using old-world smoking methods and cherished family recipes have not changed a bit.

For more information visit: https://www.nueskes.com/roasted-bacon/

How long can I keep products in the refrigerator?
Most unopened Nueske’s products can be refrigerated for 1 month. For specific product shelf life details, click on Store & Prepare tab on each individual website product page.

Can I make product substitutions or customize gift assortments, baskets and variety packs? 
Sorry, assortments are pre-packed for shipping so it’s not possible to substitute components with other products.

Do you keep my credit card information in your online files?
To maintain the highest possible security level, we do not maintain your credit card account number in our files. While we retain billing and shipping addresses for the convenience of our registered customers, you’ll be asked for your credit card account number each time you order.

Do you offer a corporate gifting and incentive program that ships individual gifts and offers discount pricing for volume orders?
Absolutely. We have a turn-key Corporate Gift program that makes quality gift-giving to clients, suppliers and employees easy and affordable.
See page for details: https://www.nueskes.com/business-gifts/

Does Nueske's offer a bacon with no nitrates or nitrites added?
Yes. Our Wild Cherrywood Smoked Bacon does not have added nitrates or nitrites.

Are Nueske's products offered wholesale?
Nueske's products are offered wholesale and are available from our trusted distributors. You may view our wholesale product offerings at www.nueskemeats.com. For information on Nueske's distributors in your area, please call our inside sales office at (800) 392-2266 or email salessupportstaff@nueske.com. 

Can Nueske's products be frozen?
Yes. Nueske's meat products can be frozen for up to 1 year without affecting quality or flavor.

Are any of your products Kosher?
Our products are not considered Kosher.

Are any of your products certified gluten-free?
Nueske's Applewood Smoked Meats Applewood Smoked Bacon, Pepper Coated Bacon, and Wild Cherrywood Bacon products are considered Gluten Free.  None of the ingredients used in the product formulas are derived from or contain any form of gluten. There are no products containing gluten used within the manufacturing plant.  Finally, gluten level testing is performed at least annually on each of the bacon types listed above. 

Ordering

When will my order ship?
If we receive your order before noon CST Monday, Tuesday or Wednesday, it will usually ship the same day. Orders received after noon will ship the next business day. Because we can't have perishable products in transit over a weekend, orders received after noon Wednesday will ship the following Monday. Average delivery time for standard orders is within three business days. For more information on our shipping options simply click on Order and Shipping.

How do I know when my order has been shipped and can I track my order?
Using the email address you provided when ordering, we’ll send you an email message confirming shipment of your order. This message also contains a parcel tracking number, which you can use online to track progress of your shipment in transit.  You can also call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST) for tracking information.

How can I expedite delivery of my order?
To expedite the delivery of your order, you may specify optional Second Day or Next Day Air Service for an additional fee during checkout, provided it's offered on the chosen shipping date. For more information on expidited shipping charges, simply click on Shipping & Handling Charges.

Can I change or cancel an order?
If you phone or email us immediately after placing your order, we’ll make every effort to amend or cancel your order. However, we cannot change or cancel an order that’s already been processed & shipped.

What should I do if there’s a problem with my order?
Just Contact Us via an email message explaining the problem and telling us what you’d like us to do. We'll begin working on your issue promptly, and get back to you as quickly as possible. To help us resolve your issue quickly, please include your order number or customer number in your message. Or. if you prefer, you can call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

How can I be sure my online order has been correctly transmitted?
Online orders generate an automatic order confirmation sent to your email address shortly after you place your order. If you don’t receive your email order confirmation within 1 hour of placing your order, please call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

What credit cards do you accept for payment?
We accept MasterCard, Visa, Discover and American Express accounts in good standing.

How do I unsubscribe from Email? How do I unsubscribe from SMS Messaging?
Email: To unsubscribe from email, scroll to the bottom of an email you received from us and click, "Unsubscribe". If you have any issues, please call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

SMS: If you would like to unsubscribe from all future messages, reply STOP.

Shipping

Why is bonus gift shipping limited to order ship-to addresses?
Although it’s costly we love providing free bonus gifts to our loyal customers. These gifts are intended to be enclosed in order shipments where the additional weight of the gift adds little to the cost of shipping. Shipment of bonus gifts to separate addresses is very costly, however, and would make our customer gift program absolutely unaffordable. This is why our program requires gifts be enclosed with order shipments.

How will my order be kept cool during shipping?
We guarantee your order to arrive in perfect condition to the street address you provide.  Our products are shipped frozen and our experienced packaging team uses a combination of corrugated boxes, coolers, frozen gel packs, depending on the contents of your order and climate of the delivery address, in order to keep your Nueske’s meat products properly chilled.

Do you ship products overseas? Canada?
Overseas
: Due to the perishable nature of many of our products, we can ship via standard shipping only to locations within the continental United States. Shipments to Alaska, Hawaii, require additional air shipping charges.
Canada: No. Unfortunately, it has become increasingly difficult for packages of perishable goods crossing the border from the U.S. to Canada to reach their recipients in a timely manner. These circumstances have forced us to discontinue this option rather than compromise our commitment to the best customer service possible.

Our Guarantee

At Nueske's Applewood Smoked Meats, we take tremendous pride in treating our customers with openness and honesty.  If, for any reason, you are not completely satisfied with your order, please reach out to our Customer Care Team.  We promise a fair and equitable resolution including an appropriate refund or replacement.

If for any reason, you have concerns with your recent delivery, please contact our Customer Care Team within 45 days of your delivery.

Phone: 1-800-720-1153 Monday thru Friday 8 a.m. – 5 p.m. CST
Email: orders@nueske.com (please provide your order number)

Please note:  Nueske’s is not responsible for delays or shipments that did not arrive as a result of an incorrect or incomplete address provided on the order. Customers are required to provide accurate shipping addresses for Nueske’s to guarantee delivery. Failure to provide a correct shipping address voids our guarantee and will require additional payment (including the replacement cost of shipping).