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America's Original Applewood Smoked Meats
 

Frequently Asked Questions & Answers

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Questions & Answers

Questions & Answers

Q: When will my order ship?
A:

If we receive your order before noon CST Monday, Tuesday or Wednesday, it will usually ship the same day. Orders received after noon will ship the next business day. Because we can't have perishable products in transit over a weekend, orders received after noon Wednesday will ship the following Monday. Average delivery time for standard, ground-shipped orders is within three business days.

Q: How can I expedite delivery of my order?
A:

For orders that must be delivered quickly or to meet a particular need date, you may specify optional Second Day or Next Day Air shipment. Available at additional cost, these expedited air services can deliver products within 2 days or next day following order placement.

Q: How do I know when my order has been shipped?
A:

Using the email address you provided when ordering, we’ll send you an email message confirming shipment of your order. This message also contains a parcel tracking number, which you can use online to track progress of your shipment in transit.

Q: Can I track my order after it’s shipped?
A:

Certainly. Simply click on Order Tracking. This will direct you to a page requesting your shipment tracking number (from your email confirmation) and providing simple tracking instructions.

Q: Do you ship products overseas?
A:

Due to the perishable nature of many of our products, we can ship via standard shipping only to locations within the continental United States. Shipments to Alaska, Hawaii, Virgin Islands & Puerto Rico require additional air shipping charges.

Q: Can I change or cancel an order?
A:

If you phone or email us immediately after placing your order, we’ll make every effort to amend or cancel your order. However, we cannot change or cancel an order that’s already been processed & shipped.

Q: What should I do if there’s a problem with my order?
A:

Just Contact Us via an email message explaining the problem and telling us what you’d like us to do. We'll begin working on your issue promptly, and get back to you as quickly as possible. To help us resolve your issue quickly, please include your order number or customer number in your message. Or. if you prefer, you can call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

Q: Can I make product substitutions in gift assortments, baskets and variety packs?
A:

Sorry, assortments are pre-packed for shipping so it’s not possible to substitute components with other products.

Q: Do you use gluten in your products?
A:

All items made by Nueske’s Applewood Smoked Meats are gluten-free. Some items are produced by other companies and may contain gluten. For further information, call toll-free 1-800-720-1153.

Q: How long can I keep products in the refrigerator?
A:

Most Nueske’s products can be refrigerated for 2 to 3 weeks. (Note: Honey-glazed and spiral-sliced ham and turkey breast can be kept in refrigerator for up to 1 week before use.) If you don’t intend to use a product within 1-3 weeks, we recommend freezing it. Products may be stored in the freezer 2-3 months. For specific product shelf life details, click on Store & Cook tab on each individual website product page.

Q: How can I take advantage of your catalog special offers when ordering online?
A:

During the online checkout sequence, you’ll be asked if you have a special promotion code from the back cover of your catalog. Just type in this number (carefully – you won’t get special if code is mistyped or invalid) and click Apply Code button. Special catalog offer will then be automatically applied to your online order.

Q: How can I be sure my online order has been correctly transmitted?
A:

Online orders generate an automatic order confirmation sent to your email address shortly after you place your order. If you don’t receive your email order confirmation within 1 hour of placing your order, please call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

Q: What credit cards do you accept for payment?
A:

We accept MasterCard, Visa, Discover and American Express accounts in good standing.

Q: Do you keep my credit card information in your online files?
A:

To maintain the highest possible security level, we do not maintain your credit card account number in our files. While we retain billing and shipping addresses for the convenience of our registered customers, you’ll be asked for your credit card account number each time you order.

Q: Do I need to cook Applewood-smoked products before serving?
A:

No. Except for bacon, Nueske's products that have been Applewood-smoked are fully cooked and ready to eat. While they can be enjoyed at room temperature, many customers prefer to gently warm before serving. (We emphasize gently because overheating will dry out the meat.) IMPORTANT: Non-smoked products must be thoroughly cooked before serving.

Q: How many guests will Nueske’s products serve?
A:

A popular standard is 5-6 oz. per guest serving. For example, a 4 lb. ham will serve approximately 10-12 guests (4 lb. = 64 oz. divided by 6 oz. = 11 guests.) This estimate will vary depending on the mix of male and female guests, plus a number of other factors.

Q: Why is bonus gift shipping limited to order ship-to addresses?
A:

Although it’s costly we love providing free bonus gifts to our loyal customers. These gifts are intended to be enclosed in order shipments where the additional weight of the gift adds little to the cost of shipping. Shipment of bonus gifts to separate addresses is very costly, however, and would make our customer gift program absolutely unaffordable. This is why our program requires gifts be enclosed with order shipments.

Q: Do you offer recommended recipes to make with your products?
A:

You bet. You’ll find nearly 150 recipes using Nueske’s Applewood smoked ham bacon and poultry available on this website. Go to Nueske’s Family Recipes.

Q: Do you have a Nueske’s retail store?
A:

Yes, in our hometown of Wittenberg, Wisconsin… a short 20-minute drive from Wausau, Wisconsin and a very popular stopping point for central Wisconsin visitors traveling north or south on I-39. View driving directions and store hours.

Q: Do you offer a corporate program that ships individual gifts and offers discount pricing for volume orders?
A:

Absolutely. We have a turn-key Corporate Gift program that makes quality gift-giving to clients, suppliers and employees easy and affordable.

Q: Do you offer Gift Certificates I can send so my recipients can chose their own gifts?
A:

Yes, we do. Read how easy and effective this program can be in pleasing your loved ones, friends and business associates with quality Nueske’s product they choose themselves.

Q: How will my order be kept cool during shipping?
A:

Our experienced packaging team uses a combination of corrugated boxes, coolers, frozen gel packs, and dry ice depending on the contents of your order and climate of the delivery address.  We guarantee your order to arrive in perfect condition to the street address you provide.       

     

Q: Do you ship products to Canada?
A:

No. Unfortunately it has become increasingly difficult for packages of perishable goods crossing the border from U.S. to Canada to reach their recipients in a timely manner.  These circumstances have forced us to discontinue this option rather than compromise our commitment to the best customer service possible. 

Q: Where can I find the schedule of specials for Nueske’s Company Store?
A:

Click Here to see what special sales & events we have going on at Nueske’s Company Store. Check back regularly for updates.