Questions & Answers

COVID-19

What is Nueske’s doing to ensure the safety of its customers and employees?

In cooperation with the World Health Organization (WHO), National Institutes of Health (NIH), the Centers for Disease Control and Prevention (CDC), and local health administrations, Nueske’s is adhering to the highest levels of sanitation and prevention.

The use of approved gloves, masks, cleaning, and hygiene products are encouraged and mandated in certain circumstances, and our facilities are disinfected regularly.  Sanitary measures are practiced daily, including, but not limited to social distancing, regular hand-washing and sanitizing, avoiding unnecessary touching of the face, elbow coughs or sneezes, restraining from physical contact including handshakes, restricting the sharing of items, and the use of proper masks, gloves, proximity barriers, and other hygienic items.

We are performing regularly scheduled check-ins with our staff. We have equipped employees to work remotely in all possible cases to comply with the recommended preventative defense of self-isolation. Anyone who exhibits symptoms of COVID-19 must stay home and receive proper testing while following all instructions stated by their medical professional. Meetings are held remotely whenever feasible or limited to small spread-out groups (6 or more feet apart).  We have restricted any unnecessary business-related travel.

Can your products be stored in my freezer?

Yes, all of our smoked meat products can be stored in your freezer for up to 365 days/1 year with no effect on flavor or quality, if left in their original packaging with an unbroken seal.  For questions on the frozen shelf life of any of our non-smoked meat or non-meat products, please contact Customer Service at (800) 720-1153 or send us an email at cclead@nueske.com.

Do you have any products that are shelf-stable (requiring no refrigeration)?

Nueske’s products that are considered shelf-stable, if left in their original packaging with an unbroken seal, are as follows:

The above products are best if used 365 days/1 year from their date of production.

Can I purchase items for home delivery from Nueske’s, with confidence, during the COVID-19 outbreak?

Yes!  We are doing everything in our power to ensure that you do not experience service delays, from our end, when placing an order.

Should I be concerned about the food safety of items I receive from Nueske’s?

We are accustomed to operating in an already-stringent food safety environment, giving us a substantial head-start in dealing with sanitation and cleanliness.  Members of our Sanitation and Quality Assurance teams are well-versed in areas relating to disinfecting, sanitizing, and cleaning our facilities accordingly, in addition to keeping our food products safe for all to enjoy.

Nueske’s has what is called a BRC (British Retail Consortium) audit rating of “AA” very seriously.  This rating was earned, again, in December of 2019.  BRC audits are amongst the highest rating systems for quality and are certified through GFSI (Global Food Safety Initiative); they are an internationally recognized and standardized third-party, certified audit. Our production facility is vigilant in holding our food safety procedures to the highest standard during this time – as we always do.  Whether we are protecting our product and our consumers from foodborne illnesses (COVID-19 is not considered a foodborne illness) or protecting our employees from COVID-19, we are accustomed to taking the utmost care in the areas of cleanliness and sanitation.

Products

Can I make product substitutions or customize gift assortments, baskets and variety packs?

Sorry, assortments are pre-packed for shipping so it’s not possible to substitute components with other products.

How long can I keep products in the refrigerator?

Most unopened Nueske’s products can be refrigerated for 1 month. (Note: Honey-glazed and spiral-sliced ham and turkey breast can be kept in refrigerator for up to 5 weeks before use.) If you don’t intend to use a product within 1 month, we recommend freezing it. Products may be stored in the freezer 1 year. For specific product shelf life details, click on Store & Prepare tab on each individual website product page.

How can I take advantage of your catalog special offers when ordering online?

During the online checkout sequence, you’ll be asked if you have a special promotion code from the back cover of your catalog. Just type in this number (carefully – you won’t get special if code is mistyped or invalid) and click Apply Code button. Special catalog offer will then be automatically applied to your online order.

Do you keep my credit card information in your online files?

To maintain the highest possible security level, we do not maintain your credit card account number in our files. While we retain billing and shipping addresses for the convenience of our registered customers, you’ll be asked for your credit card account number each time you order.

Do I need to cook Applewood-smoked products before serving?

No. Except for bacon, Nueske's products that have been Applewood-smoked are fully cooked and ready to eat. While they can be enjoyed at room temperature, many customers prefer to gently warm before serving. (We emphasize gently because overheating will dry out the meat.) IMPORTANT: Non-smoked products must be thoroughly cooked before serving.

How many guests will Nueske’s products serve?

A popular standard is 5-6 oz. per guest serving. For example, a 4 lb. ham will serve approximately 10-12 guests (4 lb. = 64 oz. divided by 6 oz. = 11 guests.) This estimate will vary depending on the mix of male and female guests, plus a number of other factors.

Do you offer recommended recipes to make with your products?

You bet. You’ll find nearly 150 recipes using Nueske’s Applewood smoked ham, bacon, and poultry available on this website. Go to Nueske’s Family Recipes.

Do you have a Nueske’s retail store?

Yes, in our hometown of Wittenberg, Wisconsin… a short 20-minute drive from Wausau, Wisconsin and a very popular stopping point for central Wisconsin visitors traveling north or south on I-39. View driving directions and store hours.

Do you offer a corporate gifting and incentive program that ships individual gifts and offers discount pricing for volume orders?

Absolutely. We have a turn-key Corporate Gift program that makes quality gift-giving to clients, suppliers and employees easy and affordable.

Do you offer Gift Certificates I can send so my recipients can chose their own gifts?

Yes, we do. Read how easy and effective this program can be in pleasing your loved ones, friends and business associates with quality Nueske’s product they choose themselves.

What is the shelf life of Nueske's products?

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Does Nueske's offer a bacon with no nitrates or nitrites added?

Yes.  Our Wild Cherrywood Smoked Bacon does not have added nitrates or nitrites.

How do I find Nueke's products in my area?

Nueske's products are available at many specialty grocers, delicatessens, and can be ordered online at www.nueskes.com

For more information on locating Nueske's products in your area, call our inside sales office at (800) 392-2266 or email salessupportstaff@nueske.com

Are Nueske's products offered wholesale?

Nueske's products are offered wholesale and are available from our trusted distributors. You may view our wholesale product offerings at www.nueskemeats.com

For information on Nueske's distributors in your area, please call our inside sales office at (800) 392-2266 or email salessupportstaff@nueske.com

 

Can Nueske's products be frozen?

Yes. Nueske's meat products can be frozen for up to 1 year without affecting quality or flavor.

Are any of your products kosher?

Our products are not considered Kosher.

Is nutritional information available for your products?

To find nutritional information please send an email with the products you are interested in to orders@nueske.com, we will then get you the information you are requesting.

Orders

When will my order ship?

If we receive your order before noon CST Monday, Tuesday or Wednesday, it will usually ship the same day. Orders received after noon will ship the next business day. Because we can't have perishable products in transit over a weekend, orders received after noon Wednesday will ship the following Monday. Average delivery time for standard orders is within three business days. For more information on our shipping options simply click on Order and Shipping.

How can I expedite delivery of my order?

For orders that must be delivered quickly or to meet a particular need date, you may specify optional Second Day or Next Day Air shipment. Available at additional cost, these expedited air services can deliver products within 2 days or next day following order placement. For more information on expedited shipping charges simply click on Shipping & Handling Charges.

How do I know when my order has been shipped and can I track my order?

Using the email address you provided when ordering, we’ll send you an email message confirming shipment of your order. This message also contains a parcel tracking number, which you can use online to track progress of your shipment in transit.  You can also call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST) for tracking information.

Can I change or cancel an order?

If you phone or email us immediately after placing your order, we’ll make every effort to amend or cancel your order. However, we cannot change or cancel an order that’s already been processed & shipped.

What should I do if there’s a problem with my order?

Just Contact Us via an email message explaining the problem and telling us what you’d like us to do. We'll begin working on your issue promptly, and get back to you as quickly as possible. To help us resolve your issue quickly, please include your order number or customer number in your message. Or. if you prefer, you can call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

How can I be sure my online order has been correctly transmitted?

Online orders generate an automatic order confirmation sent to your email address shortly after you place your order. If you don’t receive your email order confirmation within 1 hour of placing your order, please call our Customer Service Department toll-free at 1-800-720-1153 (Monday-Friday, 8 a.m.—5 p.m. CST).

What credit cards do you accept for payment?

We accept MasterCard, Visa, Discover and American Express accounts in good standing.

What are your Retail Store hours near Wittenberg WI?

See store hours here:  Nueske's Retail Store Hours

Do you accept Paypal?

Yes we accept Paypal along with other major credit cards during checkout

When website is asking for a label..what is that?

It is asking for the name of your recipient that you want to send to.

Can I pay by check?

To pay buy check you will need to fill out the order form in the center of the catalog and mail along with the check.

Shipping

Do you ship products overseas?

Due to the perishable nature of many of our products, we can ship via standard shipping only to locations within the continental United States. Shipments to Alaska, Hawaii, Virgin Islands & Puerto Rico require additional air shipping charges.

Why is bonus gift shipping limited to order ship-to addresses?

Although it’s costly we love providing free bonus gifts to our loyal customers. These gifts are intended to be enclosed in order shipments where the additional weight of the gift adds little to the cost of shipping. Shipment of bonus gifts to separate addresses is very costly, however, and would make our customer gift program absolutely unaffordable. This is why our program requires gifts be enclosed with order shipments.

How will my order be kept cool during shipping?

We guarantee your order to arrive in perfect condition to the street address you provide.  Our products are shipped frozen and our experienced packaging team uses a combination of corrugated boxes, coolers, frozen gel packs, and dry ice depending on the contents of your order and climate of the delivery address, in order to keep your Nueske’s meat products properly chilled.

Do you ship products to Canada?

No. Unfortunately it has become increasingly difficult for packages of perishable goods crossing the border from U.S. to Canada to reach their recipients in a timely manner.  These circumstances have forced us to discontinue this option rather than compromise our commitment to the best customer service possible. 

How to dispose of Gel Packs?

The gel packs consist of Salt, Water & Glucose. To dispose of these please cut open package and pour down the drain, then throw away the outer package.

What carrier do you use to ship?

We use Federal Express

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